Patient Information

Registration

New physical/occupational therapy referrals require a physician’s order. An initial evaluation will be performed during your first visit.  To expedite the registration process, we encourage you to register and check-in via MyChart.

Adult Registration

Bring in the following:

1. Please bring any documentation the referring physician has provided you with regard to your therapy. We must have a Physician’s Order.
   A photo ID.
2. Insurance cards or billing information. Copies will be made to ensure accurate billing.
3. A list of current medications.

Before your appointment, please:

• Wear or bring with comfortable clothing appropriate to your diagnosis, i.e., knee injuries would require shorts.
• Please review your daily schedule. The therapist will schedule follow-up appointments after your initial evaluation. The follow-up appointments will normally be made for 2 -3 times per week.

Under 18 registration

If you are under 18, a parent or legal guardian must be present to sign consent forms before services are provided.

Attendance and Clinic Policies

Re-Schedule

Notify our office 24 hours in advance if you need to change or reschedule your appointment by calling our Lumberton office at (910) 618-9807 or our Pembroke office at (910) 521-7306.

Late for Appointment

If you are more than 15 minutes late for your scheduled appointment it may be necessary to reschedule your appointment (this is based upon your therapist’s schedule).

Cancelation

If you cancel three (3) scheduled appointments, or if you no show for two (2) scheduled appointments, you will need to speak with your therapist about continuing your therapy. Any combination of these cancellations or no shows as noted above will result in the same.

No Show

If you no show for three (3) scheduled appointments during the period covered by your Plan of Care, you will need to see your physician to obtain a new prescription to continue your therapy.

Safety

For safety reasons, please make arrangements for your children. No children will be left unattended while on site at this facility.  Family members will need to wait in the lobby during your treatment.