Morgan Jones named to Becker’s 54 Chief Experience Officers to Know in 2024 List

UNC Health Southeastern Director of Patient Experience Morgan Jones was named to Becker's Healthcare's 54 chief experience officers to know list that was released on April 29, 2024. 

According to the announcement, “Becker's Healthcare is thrilled to recognize 54+ strong chief experience officers who are serving hospitals and health systems across the nation. CXOs oversee the entire lifespan of the patient and provider journey. These detail-oriented leaders ensure that all interactions with their hospitals and health systems feel safe, high-quality, convenient and intuitive. The CXOs honored are innovative thinkers, strategic planners, brand storytellers, and fierce advocates for their patients and team members.”

Jones' entry reads: 

"Morgan Jones. Director of Patient Experience for UNC Health Southeastern (Lumberton, N.C.). Ms. Jones is responsible for improving the overall patient experience at UNC Health Southeastern. To achieve this, she builds relationships with stakeholders, fosters open communication with patients, and introduces the Carolina Care brand to new employees, leaders and teammates. In addition, she encourages teammates to utilize the patient experience survey reporting system, analyzes patient experience metrics, and formulates recommendations for improving scores and the patient journey. Before her promotion to director in January 2024, she served as the system's patient experience manager for three years."

To view the full list, visit https://www.beckershospitalreview.com/lists/54-cxos-to-know-2024.html